Visitor Admission Guidelines
Admission to events
Small World Theatre is an inclusive, welcoming venue for everyone. To help you plan your visit, please check the individual event or workshop listing before booking, as age restrictions, ticket prices and participation requirements vary.
Accessibility
If you have access or mobility requirements, please contact our Box Office before your visit. A member of our team will be happy to talk through your needs and discuss what to expect, including arrival, venue layout, seating and facilities. Contact us on 01239 615 952.
Ages
Children aged 3 and under are admitted free to ticketed family events unless otherwise stated.
Children and young people aged 14 and under are not permitted to attend gigs unaccompanied that feature bands or solo musicians. All minors attending gigs must be accompanied by at least one adult.
Under 16 discounts may be available for selected events.
Some events and performances may have additional age restrictions, which will be clearly explained when booking.
Assistance Dogs
Trained Assistance dogs are welcome at Small World Theatre. If you’re bringing an assistance dog to a performance, please let our Box Office know so we can arrange suitable seating. We ask that your dog settles comfortably beside your designated seat.
Pets are not permitted inside the theatre.
Our Policies
Complaints
Small World Theatre welcomes feedback from the wider community about the provision of education, services and facilities offered as part of our commitment to enhancing the quality of our provision. If you wish to make a complaint, we will aim to resolve problems quickly and fairly.
Any complaints by members of the public should in the first instance be reported by email to sam@smallworld.org.uk.
Privacy Statement
Small World Theatre is an arts organisation committed to transparency and we believe that individuals should always know what data we collect from them and how we use it. We are committed to protecting your privacy and we will never share your data with a third party without your consent. Read the policy below.
Equality, Diversity and Inclusion
Small World Theatre’s Equality, Diversity and Inclusion Policy (EDI Policy) promotes equality of access to the arts and well-being for people of all ages, abilities, cultures and communities. Read the policy below.
Safeguard Children and Young People
Small World Theatre has policies and procedures in place that include promoting Wales Safeguarding Procedures to staff and freelancers, and approval of staff and teams by The Disclosure and Barring Service (DBS). Read the document below.
Safeguarding Vulnerable Adults
A safeguarding policy for vulnerable adults is essential to legally and ethically protect individuals with care and support needs from abuse, neglect, and exploitation.
Welsh Language Policy
SWT is committed to ensuring that the Welsh language is used to inspire communities across Wales to engage with the arts and environmental issues in our work. Read the policy below.
We have been awarded Cynnig Cymraeg by the Commissioner and we are excited to be starting a 3-year plan to improve our service.
Environmental Policy
We have a policy that outlines our commitment to embed our response to the climate and nature emergency in everything we do. Read more.
Our Plans
Small World Theatre is a Multi-Year Funded organisation supported by the Arts Council of Wales. As part of this funding, we maintain Action Plans that support the core principles of the 2023 Investment Review. You can view these here.